Jesse Lariviere of Equipment Sales and Service (ESS) in Edmonton, Alberta, Canada, earned first place overall at the 2025 ...

In an effort to recognize technician excellence, Navistar has launched its inaugural Top Team technician skills competition. Taking place at Navistar’s Service Solutions Expo in Grapevine, Texas, ...

The New Jersey-based collision repair instructor uses his experience as a technician and shop owner to inspire the next ...

Brad was a maintenance electrician at a plastics plant. The plant had designated repair techs, based on the idea that pulling someone off a maintenance job is asking for failures in the future. Brad ...

In one of the most memorable scenes from the 1967 movie classic “The Graduate,” Benjamin Braddock, a recent college graduate, receives career advice in one word. In that scene, Benjamin draws near ...

Mitchell 1, a Snap-on Company, and their Tractor-Trailer.net service and repair information system will again play a key role in three upcoming state Technician Skills Competitions May 16, 2008 ...

Editor’s Note: This article is the first of a two-part series. A discussion on the subject of communication skills for technical professionals is usually characterized by this direct statement: “You ...

A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

Successfully selling complex products or technologies requires a scarce and unique skills combination. Business-to-business sales management is an especially challenging discipline because there are ...