Webex by Cisco a prominent provider of collaboration and contact center technologies, is introducing new AI-powered features in Webex Contact Center. These innovations are designed to foster agent ...

New AI-powered innovations in Webex Contact Center are focused on promoting agent efficiency and well-being, resulting in reduced turnover, exceptional customer experiences and real business outcomes.

In an analyst briefing last week, Cisco Systems Inc.’s Webex shared updates from across its suite of offerings. Today’s AnalystANGLE conversation features a conversation with Zeus Kerravala of ZK ...

Cisco Systems Inc. said today it’s bringing agentic artificial intelligence capabilities to its contact center and video conferencing platforms, helping customer service agents and employees boost ...

FORT LAUDERDALE, Fla., Oct. 23, 2024 /PRNewswire/ -- Today at WebexOne, Cisco (NASDAQ: CSCO) unveiled new AI-powered innovations, including the Webex AI Agent, AI Agent Studio and Cisco AI Assistant ...

Empowering agents to efficiently deliver better customer experiences through the integration of Salesforce Service Cloud Voice and Webex Contact Center. BERN, Switzerland, April 27, 2023 /PRNewswire/ ...

Cisco (NASDAQ: CSCO) today announced enhancements to the Webex Customer Experience portfolio, including a new AI-powered tool for supervisors launching in early 2026 to unify quality management across ...

Today at WebexOne, Cisco detailed the Webex AI Assistant capabilities to be included within Webex Contact Center and Webex Suite for paying customers. It also announced two new tiers called Customer ...

As I described in a February post, an important decision Cisco Collaboration faced in 2019 was whether to build or buy on cloud contact center. As is often true in business, the ultimate decision ...

CallCabinet, a cloud-based compliance call recording solution for unified communications platforms, announced the integration of compliance call recording to Webex Contact Center. As a Cisco Preferred ...