In the eCommerce landscape, the delivery experience often serves as the final and perhaps most critical touchpoint between a retailer and its customers. Determining responsibility when a parcel is ...

An Amazon customer was horrified after discovering a delivery driver had left his parcel in the most "disgusting" of places. The customer, who is from Manchester, England, and asked not to be named, ...

As increasing numbers of Brits turn to shopping online for their goods, there is one catch that is causing customers to void their consumer rights when a parcel goes missing. Here's how to avoid ...