COSTA MESA, Calif.: 18 Jan. 2018 — Could social media be realizing its true calling as the ultimate customer service channel? According to the J.D. Power 2018 U.S. Wireless Customer Care Full-Service ...
Troy, Mich.: 6 Feb. 2020 — The best wireless customer care experiences are increasingly becoming those that involve only one human being, according to the J.D. Power 2020 U.S. Wireless Customer Care ...
TROY, Mich.--(BUSINESS WIRE)--Overall wireless customer care satisfaction has decreased for the first time in two years, according to the J.D. Power 2025 U.S. Wireless Customer Care Study SM —Volume 1 ...
J.D. Power and Associates said Thursday that wireless customer service has improved overall as hold times and problem resolution has improved from six months ago. Verizon, T-Mobile and Alltel, which ...
Months of building and preparation and weeks of staff training will culminate Monday as the new Verizon Wireless customer service center takes its first customer call. Staff have been looking forward ...
ANN ARBOR, Mich.--(BUSINESS WIRE)--The onset of COVID-19 placed high demands on the wireless phone service industry as cell phones and wireless networks became the lifeline for people to stay ...
Listen to Verizon Wireless' Chief Customer Experience Officer Scott Zimmer on The Modern Customer Podcast here. Verizon Wireless is known for trying new, innovative things to expand its business and ...
T-Mobile Ranks Highest Nationally in Wireless Internet; AT&T Ranks Highest in Wired Internet in Two Regions, While GFiber and ...
CNET's Marguerite Reardon offers advice on whether Comcast's new $45 a month Xfinity Mobile service is really a good deal. Marguerite Reardon started as a CNET News reporter in 2004, covering ...
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