The Bowling Green Police Department is sharing an update regarding its non-emergency line. On a recent episode of the city’s ...

The phone call that some Superior residents received Monday night wasn't a prank. The automated voice asking for help finding a missing 8-year-old boy was legitimate. The community alert targeted the ...

Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...

PARKERSBURG –­ A new automated calling system is being implemented by the Wood County Circuit Clerk’s Office to notify those summoned for jury duty. The new system is expected to be in operation ...