In my previous Decoding Dialogflow article, I discussed intents and provided guidance about how to create intents so that a customer service virtual agent can understand what the person using the bot ...

Quickly understanding why a customer is contacting your organization is a critical element in delighting that person and in providing a great customer experience. The fastest way to do this is using ...

If you’ve ever chatted with a Google Assistant speaker, you might know how frustrating it is to be told “I’m sorry, I don’t know how to help with that yet.” Luckily you don’t have to wait for someone ...

Google Cloud on Wednesday announced a series of updates to Dialogflow, the development platform for building chatbots and interactive voice responses (IVR). Dialogflow is the core technology behind ...