Customer experience leaders need to present insight with enough "voice" to prompt real actions. Voice of the Customer (VoC) programs are a cornerstone of successful customer experience programs. Yet ...

Are your voice of the customer (VoC) programs falling short? If so, you might want to take a look at some of these beyond-the-survey strategies. According to a recent Forrester podcast, succeeding ...

LOUISVILLE, Colo.--(BUSINESS WIRE)--Alchemer (formerly SurveyGizmo) – a global leader in Customer Experience (CX) and Voice-of-the-Customer (VoC) technology – announced today that Amdocs, leading ...

HANOI, Vietnam--(BUSINESS WIRE)--Vietnam’s leading ICT firm FPT Software has recently been named a Strong Performer in 2021 Gartner Peer Insights™ ‘Voice of the Customer’: Robotic Process Automation ...

Are you seeking to foster growth and achieve better results for your business this year? In a world where customer expectations are rapidly evolving, the importance of creating a customer-centric ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The pandemic demonstrated just how quickly customer journeys could be disrupted and ...

We all want to deliver an exceptional customer experience, but how do you know if the customer journey is aligned with their needs and expectations? How do you learn about opportunities to improve ...

Opinions expressed by Entrepreneur contributors are their own. A retail shopper looking for a specific type of handbag. A city citizen who needs better transit options. A B2B executive who wants to ...

Manu Mathew is CEO & Co-Founder of Cohora, a platform that helps brands drive customer growth, retention and advocacy through engagement. Retaining customers today is challenging. Shoppers have access ...

LOUISVILLE — Alchemer LLC, a provider of customer experience and voice-of-the-customer software, has acquired Seattle-based mobile feedback-technology developer Apptentive Inc. “This acquisition ...

Program Executive Office for Intelligence, Electronic Warfare & Sensors recently hosted its third-ever Voice of the Customer (VOTC) meeting online and at Aberdeen Proving Ground, Maryland. The event ...