Market is expanding steadily as organizations embrace outsourcing for IT, customer support, and financial operations to enhance efficiency, streamline workflows, and leverage digital transformation ...

The Department of Labor and Employment in Central Visayas (DOLE-7) expressed its solidarity with the Inter-Call Center ...

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its ...

Sterling Outsourcing, founded in Kraków in 2007, has become a global leader in large-scale BPO by integrating client systems, ...

Members of Parliament from the Select Committee on Information and Communications,  paid a working visit to the Ghana Digital Centres Limited (GDCL) on Friday, October 3, 2025, to assess the ...

Research from BCG suggests organisations that are seeing significant business benefits from deploying AI tend to be AI-first, which means business leaders reconsider the role people have in a business ...

TWO decades in and the IT and Business Process Management (IT-BPM) industry is sailing through new types of waves after overcoming the industry’s birthing pains in the early 2000s and the most recent ...

Outcome-based pricing in IT deals is a promising approach but presents challenges in benchmarking outcomes, especially for ...

In ancient times, townshipspertained to small, rural communities or settlements, often with a strong sense of local identity and governance. In the Philippines, for example, communities developed with ...

Members of Parliament from the Select Committee on Communications, Digital Technology and Innovations paid a working visit to the Ghana Digital Centres Limited (GDCL) on Friday, October 3, 2025, to ...

Voiso, a global provider of AI-powered contact center solutions, has been recognized as a Leader in Mid-Market Speech ...