After her team’s doubleheader sweep of Arkansas on Saturday, OU softball coach Patty Gasso praised her team’s “relentless” approach offensively. The top-ranked Sooners showed that again ...

The top-ranked Sooners softball team bounced back from an early deficit en route to a 10-7 win over the Razorbacks to ...

Sydney Barker drew a two-out, pinch-hit walk with the bases loaded in the sixth to break a tie and help lift OU softball to a ...

In this call center agent’s case, he only took breaks after his current call was over, but when his boss scolded him for not ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future ...

The chartered flights were part of a multinational effort that followed the trafficking last month of a Chinese actor to work in a fraud center, which scared off Chinese tourists from visiting ...

The most recent episode saw Harry and Bri get to know each other while having ice cream. When they returned to the yacht, they were giddy as can be, and we’re so here for it. They are definitely ...

This was to lean on customers to use online alternatives such as social channels or live chat. This came into force for folks phoning up the call center in the UK, Ireland, France, Germany, and Italy ...

The roads are freshly paved and the schools are new — all paid for by tax revenue from the 200 or so oversized buildings in the county known as data centers. "It has completely changed our ...

The trio was inspired by a fellow student’s frustrating experience working in a call center. “Max and Shawn’s friend, Raul, who had to return to Nicaragua to support his family, faced accent ...

Goods worth more than $292 million were processed by the Chancay Port in Peru, a flagship project under the Belt and Road Initiative (BRI), during the port's first three months of operation ...