Reeling in a 100-pound halibut? Aiming to outrun the world’s fastest man? Trying to become the greatest speed skater of all ...

BenchmarkPortal’s Learning Channel+ is a subscription-based microlearning library built for contact center agent training and coaching, featuring 50+ workplace-friendly videos in approximately ...

Contact centers need AI to scale, but leaders can’t afford to trade efficiency for trust. A copilot-first roadmap keeps ...

With agencies dueling to regulate nursing homes, aligning priorities for a strategic compliance program may be more challenging than ever.

While providers aren’t required to follow OIG recommendations, a compliance program based on their guidance can spare ...

As automation accelerates, brands must know when to rely on intelligent systems, and when to show up as unmistakably human.