Change isn’t inherently bad, but how it’s implemented and carried out has a huge impact on how employees react to it.

Traditional leadership was based on control and supervision. Leadership 4.0, by contrast, is defined by its ability to manage ...

Change is hard. Whether it’s a personal change, a business transformation due to a new technology rollout, or a shift in company culture, most people tend to resist change, even when it’s beneficial.

How does change management and a strategic pause lead to better outcomes for contact centers? Learn about readiness, results ...

Leaders often approach change by laying out logical business cases. Others rely on motivational speeches to rally support. And then there are those who move straight to action without ensuring people ...

Change management is a multibillion-dollar industry built on the fundamental claim that most people dislike change, and that someone needs to manage that resistance. But after decades of ...

Traditional change management advice emphasizes gradual tactics like pursuing “small wins,” building coalitions, and pitching pilots that require minimal investment. In stable times, these approaches ...

Alumna and CEO Nicole Haenel explains how her time at Columbia has helped her lead her company amid tech disruption.