Cisco Systems Inc. is enhancing its Webex contact center and videoconferencing platform with expanded artificial intelligence capabilities that are designed to boost productivity for workers, no ...

Cisco Systems Inc. said today it’s bringing agentic artificial intelligence capabilities to its contact center and video conferencing platforms, helping customer service agents and employees boost ...

In a bid to revolutionize online collaboration, Cisco has unveiled a series of new AI-powered features across its Webex video conferencing portfolio. The most eye-catching feature, currently in beta ...

Cisco's Webex AI Agent automates contact center inquiries with conversational intelligence for quick and effective issue resolution New Webex AI Agent, AI Agent Studio and Cisco AI Assistant for Webex ...

New Webex AI Quality Management uniquely empowers supervisors with actionable insights and real-time coaching with visibility across both AI and human agents. Webex AI Agent and Cisco AI Assistant for ...

Cisco says its recent acquisition of Accompany and Voicea strengthens its WebEx contact center portfolio with artificial intelligence and natural language speech transcription, with customer analytics ...

Daisy Chittilapilly, president of Cisco India, said that with this move, Cisco will seek to capture a larger share of the global market for hybrid work platforms — which is expected to grow to at ...

On-demand collaboration applications and services provider WebEx, now part of Cisco, has expanded Apple Mac support across its suite of business process collaboration applications. WebEx Meeting ...

Cisco has announced that it will be investing $20 million in a new Webex Data Center in Sydney. According to Webex VP and GM Javed Khan, Australia is one of the biggest users worldwide of Cisco's ...

With more than 7 million individuals participating in online meetings every month, the Web-based meeting facilities provided by Cisco WebEx (plus uncounted others served up by competitors) have become ...

Webex AI Agent and Cisco AI Assistant for Webex Contact Center deployments help organizations drive faster resolutions, higher productivity and improved service quality globally. Expanded integrations ...