Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

ProfileTree analysis of 1,000 business AI training programmes reveals significant readiness gaps among small and medium enterprises across Ireland and the UK. Most SMEs come to us with enthusiasm ...

Drawing on 20 years of experience building a full coaching practice and training hundreds of coaches, I break down the core ...

Dear Editor, I am writing to draw attention to a customer service breakdown at Jamaica Public Service (JPS) that should alarm ...

Auditors credited the improvements in the Social Security system to a new telephone customer service system, changes in ...

Dogs Inc. serves people from all over the U.S., pairing them with their perfect pup at no cost, complete with lifetime ...

Northern Ireland web design and digital marketing agency reaches reputation milestone while serving SMEs across UK and Ireland After fourteen years and more than 450 reviews, we have genuine evidence ...

Northern Ireland digital agency reaches milestone as UK small businesses accelerate AI adoption efforts SMEs need to achieve similar outcomes with a fraction of enterprise resources. Our training ...

Educational Voice strengthens offering as more companies recognise animation’s business impact Belfast has real strengths in creative industries with excellent graduates and costs that let us deliver ...

"The leadership training we get as active-duty military, attention to detail, operational excellence…makes you good in the private sector," Ryan Dunford said.

AWS, Cisco, CoreWeave, Nutanix and more make the inference case as hyperscalers, neoclouds, open clouds, and storage go ...

When clients understand the "why" behind your advice, what once sounded like a sales pitch becomes trusted counsel.