BUT SOME CUSTOMERS TOLD US EXPEDIA IS MISLEADING THEM TO HOLD ON TO THEIR MONEY. >> EXPEDIA DOESN’T WANT TO GIVE ME MY MONEY BACK. >> I DO NOT WANT A CREDIT. >> I WANT MY MONEY BACK. BEN: IT’S A STORY ...

>> THE HOLDING ONTO HER MONEY. $1400. THIS WE POINT, IT’S RIDICULOUS. BEN: FOR MATT SYRING AND HIS WIFE, IT WAS A FLIGHT TO SPAIN ON IBERIA, CANCELED BY THE AIRLINE. FOR MARIO TORRES -- >> AT THE END ...

Tempe woman Ruth Springob gets $1,209 Expedia refund after On Your Side resolves two-month delay with her hotel room refund.

What travelers need to know about the Department of Transportation's airline ticket refund policy amid government shutdown ...

When KLM canceled Eric Aird’s flight, Expedia promised him a refund. But months later there was no sign of his $427. And no one could help him find it. Is the money gone? Q. I booked a KLM flight ...

She is calling for more consumer protections in the hospitality industry. — -- A woman in Washington state is warning consumers after she says she booked a family getaway at a resort through the ...

DEAR TRAVEL TROUBLESHOOTER: I recently flew to Papua New Guinea with a colleague. We booked the tickets through EVA Air and Expedia. While we were there, my colleague fell and busted her kneecap at ...