I’ve asked over 1,000 business owners these two questions at the various keynotes I give to business groups, and the answers are always the same. “How many of you ever worked at a business that had a ...

With an eye on streamlining processes and instituting formal procedures, small businesses can develop policy and procedure manuals to fit their needs. Policy and procedure manuals serve a much larger ...

Consistency of execution is one of the most important elements of a successful food-service program. If your stores are not preparing recipes identically, or if your employees are not all receiving ...

EVERY business should have a document that clearly states how things should be done. This is essential for all companies for smooth running of the business. Every company faces difficulties in its ...