Abstract: Concept-based models can map black-box representations to human-understandable concepts, which makes the decision-making process more transparent and then allows users to understand the ...

Abstract: Large Language Models (LLMs) have transformed natural language processing by offering human-like responses. However, issues such as incorrect information (hallucinations) and errors in ...

Behind every “user” is a person. Here’s why words influence culture, strategy and customer outcomes more than you think. Picture this. You walk into a fancy hotel lobby with your suitcase, eager to ...