When a customer commits to purchasing the items in their virtual shopping cart, the transaction enters a stage known in ...

Customer-facing and internal workflows will come together on a shared, AI-first foundation that supports speed, flexibility, ...

The SEC has agreed to dismiss its enforcement case against Gemini after investors in its defunct lending program recovered ...

SoftwareOne, WWT, Long View, Blue Mantis, DXC, Presidio, ePlus, EPAM, Optiv, Bluum and other solution provider CEOs share ...

Onboarding success rate—how quickly your customers meet key milestones when they begin using your product or service—is one ...

Data-Driven Decisions: The well-known “data-driven decisions” approach comes into play with alerts and hard data that make it ...

Because the feeling you create during the experience determines whether customers move up the ladder or fall off completely.

Today, Transcom released 2026 CX Trends: Paradoxes Leaders Can’t Ignore, an industry report designed for enterprise customer experience, operations, and digital transformation leaders. The report ...

An executive recently asked me, what’s the biggest mistake leaders make when rolling out a customer experience strategy? My answer was simple. Most leaders think about the customer first.

Intel has largely been an AI loser so far, but the company is now in a prime position to secure chip orders from companies unable to secure capacity at TSMC. In the next stage of the AI boom, Intel ...

Today, Transcom released 2026 CX Trends: Paradoxes Leaders Can't Ignore, an industry report designed for enterprise customer experience, operations, and digital transformation leaders. The report ...

A 19-year-old McDonald’s worker was arrested on Sunday, Jan. 18 and charged with fraudulent use or possession of identifying ...