The tourism industry in Latin America and the Caribbean experienced rapid growth in 2024, with seven countries generating ...

Moving through all the ranks of the call center industry into becoming CEO is rare. Jim Ryan's story may sound like a ...

The freeze on U.S. federal aid has thrown developmental programs in Central America into disarray, leading many nonprofits to ...

Mexicans have largely dismissed President Donald Trump’s executive order to rename the Gulf of Mexico as the Gulf of America. At a press conference on Tuesday, Mexican President Claudia Sheinbaum ...

DeepSeek’s emergence in the tech world and stock markets is accelerating the race for dominance in large language models (LLMs), much like the space race of the past. This time, however, the ...

Two Filipino BPO executives, Michael Cris Traya Sordilla and Bryan Navales Tarosa, have been arrested and charged in the United States for defrauding over 800 elderly authors out of nearly $44 million ...

It should come as no surprise to note that Nicaragua is not the Nearshore darling it once was. Strangled by President Daniel Ortega’s authoritarian rule and the ongoing crackdown on political dissent, ...

In Colón, a town in Mexico’s Querétaro state, frustration is boiling over. Residents are protesting the construction of new data centers, fearing these massive facilities will drain millions of liters ...

Google Maps has classified the United States as a “sensitive country” following President Donald Trump’s decision to rename the Gulf of Mexico as the “Gulf of America.” Countries with strict ...

Nexus, the premier conference for technology services leaders in America’s nearshore, is relocating from its traditional home to Miami, debuting this fall. Often called the “Gateway to Latin America” ...

Canadian tech vendor Equisoft, which has strong presence in Latin America, has acquired Atlanta-based VisCalc in a move to enhance its agent-focused offerings. Founded in 2017, VisCalc provides ...

Patrick Casserly, a trailblazer of Jamaica’s business process outsourcing (BPO) industry, passed away recently at the age of 58 after a prolonged battle with cancer, leaving the industry and wider ...